Privacy Policy

Who this covers

This policy applies to Crestview Capital Group ("Crestview," "we," "us"), to cviewcg.com, and to every application, phone call, email, and text message exchanged with us in the course of providing merchant services and business-purpose funding.

Crestview serves businesses. The information we handle is overwhelmingly business information — revenue, deposits, entity records — along with the contact and identity details of the owners who stand behind those businesses. We are not a consumer lender and our products are not consumer credit.

What we collect

We only ask for what a decision actually requires. In practice that falls into four buckets:

• Who you are. Name, title, ownership percentage, business and mobile phone numbers, email addresses, and business address.
• What your business is. Legal entity name, DBA, entity type, federal tax ID, industry, time in business, and monthly revenue.
• What you send us. Bank statements, identification, voided checks, formation documents, existing advance balances, and anything else you upload or email in support of an application.
• How you use the site. Pages viewed, referring links, approximate location derived from IP address, device and browser type, and similar technical data gathered through cookies.

We also keep a record of your electronic signature and the consents you give — including any consent to receive text messages — together with the date, time, and page on which you gave it. That record exists to prove you were asked and what you agreed to.

How we use it

• To underwrite, price, and fund your application, and to service the account afterward.
• To verify identity, business ownership, and the accuracy of what was submitted.
• To reach you about your file — a missing document, an offer, a funding date, a payment question — by phone, email, or text.
• To set up and support merchant processing, terminals, and related tools.
• To improve the site and understand which pages are useful.
• To meet legal, tax, anti-fraud, and recordkeeping obligations.

Who it reaches

We do not sell your information, and we do not rent or trade it to data brokers or marketing lists. Information leaves Crestview only in these circumstances:

• Vendors who work for us. Hosting, document storage, e-signature, payment processing, banking verification, and CRM providers — each bound to use the data only to perform the service we hired them for.
• Funding and processing partners where your file is being underwritten or placed, and only with your knowledge as part of the application you submitted.
• When the law requires it — a subpoena, court order, regulator, or a legitimate investigation into fraud or misuse.
• In a business transfer, such as a merger or acquisition, where the information moves as part of the business itself and remains subject to a policy like this one.

Text messaging & opt-in

If you give us your mobile number and agree to be texted, Crestview Capital Group may send you SMS and MMS messages from (866) 386‑3631. Here is exactly how that program works.

What you'll receive

Account and application notifications, document requests, offer and funding updates, and customer-care replies. Conversational messages from your assigned representative fall under the same program.

How consent is given

Consent is express and written. You provide it by checking the messaging box on our application or contact forms, by replying to a message we send, or by texting us first. You may only opt in a number you own or are authorized to use. Consent applies to the number you gave us — if it changes, tell us so we stop texting whoever inherits it.

Consent is never a condition

Agreeing to receive text messages is not a condition of applying, of approval, of funding, or of purchasing anything from us. Decline it and your application is treated identically; we'll simply use phone and email instead.

Stopping messages

Reply STOP to any message from us and we will stop. You'll get one confirmation message acknowledging the opt-out, and nothing after that. You can also ask us to remove your number by calling (866) 386‑3631 or writing to hello@cviewcg.com. If you later want messages again, opt back in the same way you did the first time, or text START.

Getting help

Reply HELP to any message for program information and our contact details, or reach us directly at (866) 386‑3631 or hello@cviewcg.com. Support is available during normal business hours.

Carriers and delivery

Message delivery depends on your mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Not all handsets or carriers support every message type, and service availability may vary.

What we do with the number

We keep your mobile number and your consent record to run the messaging program and to prove consent was given. As stated above, neither is ever shared or sold to anyone, for any purpose.

Full messaging terms also appear in our Terms & Conditions.

Phone calls

By giving us a phone number, you authorize Crestview and its representatives to call you at that number about your inquiry, application, or account, including with an autodialer or prerecorded message where permitted by law. This consent is likewise not a condition of approval or funding, and you can withdraw it at any time by telling the representative on the line or writing to us. Calls may be monitored or recorded for quality and training; you'll be told when that's the case.

Bank data & Plaid

Where you choose to connect a bank account electronically, we use Plaid Inc. to establish that connection. Plaid retrieves the account and transaction information needed to verify deposits and assess the file. We never see or store your online banking credentials — they are handled by Plaid, not by us.

Connecting an account through Plaid means Plaid's own privacy policy applies to its handling of that data. You can read it at plaid.com/legal. Uploading statements manually instead of connecting is always an option.

Cookies & tracking

The site uses cookies and similar technologies to keep it working correctly, remember where a visitor came from, and measure which pages get used. Most browsers let you block or delete cookies; doing so may break parts of the application form. Where your browser sends a Global Privacy Control or Do Not Track signal, we honor it as an opt-out of any sale or sharing of personal information — though as stated above, we don't sell it in the first place.

Your choices & rights

• Access and correction. Ask us what we hold about you and have inaccuracies fixed.
• Deletion. Ask us to delete your information, subject to records we're legally required to retain.
• Marketing opt-out. Unsubscribe from email at any time using the link in the message.
• Text opt-out. Reply STOP, as described above.
• Complaints. Raise a concern with us directly, or with the applicable regulator in your state.

Residents of California, Colorado, Connecticut, Virginia, and other states with comprehensive privacy laws hold additional rights under those statutes, including the right not to be discriminated against for exercising them. Write to us at the address below and we'll honor a verified request within the time your state requires.

Security

Documents and application data are transmitted over encrypted connections and held with access limited to the people who need it. No system is perfectly secure, and we don't claim otherwise — but if a breach affects your information, we will notify you as the law requires.

How long we keep data

Application and account records are retained for as long as the relationship is active and afterward for the period our legal, tax, and audit obligations require. Consent records — including text-message opt-ins and opt-outs — are kept for at least as long as we're required to be able to prove them, and opt-out records are kept permanently so a stopped number stays stopped.

Children

Our services are for businesses and the adults who run them. The site is not directed to anyone under 18, and we do not knowingly collect information from minors. If we learn we have, we'll delete it.

Changes

We update this policy as our practices or the law change. The date at the top always reflects the current version. Material changes to how we handle text messaging will be communicated before they take effect, and will never retroactively broaden the use of a consent you already gave.

Contact us

Questions about this policy, a privacy request, or the messaging program:

Read our Terms & Conditions →